2009-03-12 / Local & State

Liquor Board Tries To Improve Worker's Manners

HARRISBURG, Pa. (AP) - The Pennsylvania Liquor Control Board is spending more than $173,000 to try to improve the manners of workers at state stores across Pennsylvania.

The board wants to make sure clerks are saying things like "hello,'' "thank you'' and "come again'' as people walk through the door to buy wine or liquor.

The board's chief executive, Joe Conti, says it's all part of the agency's attempt to improve its image.

The board has hired a Pittsburgh based consulting firm, Solutions 21, to help coach store managers on how to get their staff to be good sales reps.

The managers will then go into the 620 stores and instruct clerks on things like how to greet a customer, how to read a customer's cues and where to stand.

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